Outsourcing Software Development to India

Preface:         

 

By no means is it the intent of this Blog post or the intent of the author to disparage the great Republic of India and its people. How could anyone disparage a nation that has the most populous democracy, eleventh largest economy and a population of 1.2 billion people. The intent of this Blog is to comment on one single market segment that of engineering / IT outsourcing, which has proven to be difficult due to many factors.

 

Blog:

 

With the recent volume of comments stating, “I can hire a firm in India for much less than what you charge,” I decided to provide some insight into outsourcing software development to India. It is true that a common software engineer’s hourly rate is around $20 in India, but what are you really getting? Although the Indian firm will state that a $20/hour engineer is qualified and is comparable to a senior engineer in the U.S. at a rate of $100/hour, the fact is that in most cases you end up with a super junior engineer (just out of college) that will most likely leave his job as there is around 50% employee turnover in India within the software engineering services market segment. The common result is that one experienced engineer at $100/hour has more value and will be more efficient with project-time than five or more $20/hour engineers in India, half of which who will likely not be there for you at the end of your project.

 

Hopefully the previous paragraph sheds some light on the nature of resource quality, true cost and project-time in India; however, there are other aspects to also consider. Let’s next take a look at the day-to-day working on an outsourced project in India. Let’s take the language barrier out of the equation as Indian engineers are becoming more effective in communicating in English. Software development is an intense social process with significant interaction by a development team. Although IM, Skype, Web conferencing, etc. are great communication tools, there really is no good time to talk to India from North America. Development involves complex ideas, critical decisions, creative processes and the nuts and bolts building of a solid software system. Therefore outsourcing to India in my opinion is risky. 24-hour development team response rates, which are typical of India firms, are just not acceptable; the complex and creative nature of development simply does not benefit from significant delays in response times.

 

The spark of ingenuity needs constant focus otherwise that flame may never light.

“If I Were a Businesswoman, My Mobile App would…”

“If I Were a Businesswoman, My Mobile App..”.
“IT industry consolidates…                 Mobile Applications race ahead in…
Government shutdown looms…    al-Qaeda kills 68 Kenyans…
Zimbabwe’s Mugabe more genocide, tortures….     Algae light absorbs CO2…
Chubby Kim Jong-un rattles nuclear saber…again…
Navy Seals raid Somali coast…           Russia sells tanks to North Korea…
Poachers kill 80 elephants by dumping cyanide in watering hole…
Amnesty approved for…            Family found after 20 days of…
Good Samaritan saves child’s life after violent…  More sanctions for…
Mobile App founder saves daughter stricken with MLD, proves to be far more than just the mathematical genius of his public persona.”

Find a headline, pick your poison or pick your bromide…not right or wrong, just a choice.  It easily and quickly becomes your passion.  That which we concentrate on expands a principle especially important in this rat-race place in which we find ourselves today!

How about we let most of the headlines drop on their respective heads and look at what is important to us?  On that very note, I’ve been thinking a lot lately about women in business   Women control 7.8 million small businesses in the US.  When you consider “just” 50% ownership the numbers move to over 10.2 Million small businesses and these are 2007 census numbers…which have grown exponentially since then.

Of the control group, (the 7.8MM), 52% are mothers with kids in school from preschool to graduate school.  That’s a lot of moms who deserve a whale of a lot of respect!  I know.  I have lived 46 years with a mother who raised seven (7) kids with as perfect organization and aplomb as I’ve ever seen.  She was a co-founder and COO of what became a multinational company so you know I have the proverbial last word, “Yes, Dear.” No wonder women in business seep into my head more than is common.

The sheer growth of women-owned businesses with more than $1million or more in revenue exploded 2,000% between 1977 and 2002.  Women business owners tend to seek new ways to stand out from the competition, while networking more than their male counterparts with other small business owners.  No wonder the smart business women end up with the best Mobile Apps and continually evolve them.

I cater to women also because I’m surrounded by them!  As a Small Business woman, my wife is my guide; our oldest daughter is the energy and knowledge.  Five of our seven kids are entrepreneurs.  They represent a minimum of 22 smartphones and I don’t know how many tablets.  They know “apps” and 4 of them represent the top 1% intelligentsia of the Internet computational world.  I’m lucky to see the blur as they race past me in this crazed mobile market!  Mobile usage is at an all-time high with consumers using 20% of their total time on mobile.  The world of consumers is fraught with Mobile App-mania.

With the number of developers who publish mobile apps geometrically expanding. Pareto’s inevitability steps in and 80% of the mobile apps and their developers are, at best, mediocre.  Small Business women will tap into that ‘mania,’ but only, hopefully, with the top 20% of the mobile apps and their developers.

Mobile App interactivity between small business and their customers has to be fun, entertaining, answer questions about product and be the first line in customer service.  The first and last line in customer service is listening.  From the software side to the user with gamification leading the way, apps are evolving precipitately.  The most important principle of success is carefully listening to the customer.  Too often, we appear polite in listening but in our heads we’re building a retort that we blurt out at the first opportunity.

Pareto’s Principle is further refined and varies some each decade but on average settles in historically.  That is 10% own and produce 90% of the wealth.  5% own 95% and 1% own 96%(and on average 99%) of the income and wealth.  Governments that redistribute that wealth fail abysmally.  Within a few short years, it settles back.

The earth was declared flat by nearly everyone, even official Church dictates.  One man represented the 1% factor and seeing the earth’s shadow on the moon, said the earth was round nearly 300 years before the Church admitted, and he knew it.  His name was Ferdinand Magellan and it’s no wonder that his first name means “vision, journey, daring and brave.”  Magellan sailed around the world to show what he knew and became one of history’s most famous explorers.  I’m surprised he wasn’t a woman named Fernanda.

Can you imagine what it would be like to be the leader of the team to first travel around the world?   In today’s fantasmagoria of Mobile Apps, can you imagine what it would be like to be the leader of the team that developed and installed the first Mobile App in the world?

Just like Ferdinand Magellan was in the 1%, the eponymous  Magellan Holdings, LLC also cuts a wide swath in that 1% of excellence.  From augmented reality to video streaming and all ramifications of analytics, Magellan stands out and one principle they also excel at is listening to the customer.

The customers have wanted end-to-end mobile app creation and support with hosting.  Magellan responded with their superior “M2” elastic cloud.  They have become the crème de la crème in Mobile Back-end as a Service, (MBaaS).

It’s no wonder Magellan has so many small business women as clients…cream always rises to the top!  If you want to stand out from your competition, talk to Magellan.  They listen.  www.magellanllc.com  –magnificent.

“If I Were a Small Business owner woman, My Mobile App..”.
“IT industry consolidates…                 Mobile Applications race ahead in…
Government shutdown looms…    al-Qaeda kills 68 Kenyans…
Zimbabwe’s Mugabe more genocide, tortures….     Algae light absorbs CO2…
Chubby Kim Jong-un rattles nuclear saber…again…
Navy Seals raid Somali coast…           Russia sells tanks to North Korea…
Poachers kill 80 elephants by dumping cyanide in watering hole…
Amnesty approved for…            Family found after 20 days of…
Good Samaritan saves child’s life after violent…  More sanctions for…
Mobile App founder saves daughter stricken with MLD, proves to be far more than just the mathematical genius of his public persona.”
Find a headline, pick your poison or pick your bromide…not right or wrong, just a choice.  It easily and quickly becomes your passion.  That which we concentrate on expands a principle especially important in this rat-race place in which we find ourselves today!
How about we let most of the headlines drop on their respective heads and look at what is important to us?  On that very note, I’ve been thinking a lot lately about women in business   Women control 7.8 million small businesses in the US.  When you consider “just” 50% ownership the numbers move to over 10.2 Million small businesses and these are 2007 census numbers…which have grown exponentially since then.
Of the control group, (the 7.8MM), 52% are mothers with kids in school from preschool to graduate school.  That’s a lot of moms who deserve a whale of a lot of respect!  I know.  I have lived 46 years with a mother who raised seven (7) kids with as perfect organization and aplomb as I’ve ever seen.  She was a co-founder and COO of what became a multinational company so you know I have the proverbial last word, “Yes, Dear.” No wonder women in business seep into my head more than is common.
The sheer growth of women-owned businesses with more than $1million or more in revenue exploded 2,000% between 1977 and 2002.  Women business owners tend to seek new ways to stand out from the competition, while networking more than their male counterparts with other small business owners.  No wonder the smart business women end up with the best Mobile Apps and continually evolve them.
I cater to women also because I’m surrounded by them!  As a Small Business woman, my wife is my guide; our oldest daughter is the energy and knowledge.  Five of our seven kids are entrepreneurs.  They represent a minimum of 22 smartphones and I don’t know how many tablets.  They know “apps” and 4 of them represent the top 1% intelligentsia of the Internet computational world.  I’m lucky to see the blur as they race past me in this crazed mobile market!  Mobile usage is at an all-time high with consumers using 20% of their total time on mobile.  The world of consumers is fraught with Mobile App-mania.
With the number of developers who publish mobile apps geometrically expanding. Pareto’s inevitability steps in and 80% of the mobile apps and their developers are, at best, mediocre.  Small Business women will tap into that ‘mania,’ but only, hopefully, with the top 20% of the mobile apps and their developers.
Mobile App interactivity between small business and their customers has to be fun, entertaining, answer questions about product and be the first line in customer service.  From the software side to the user with gamification leading the way and evolving precipitately, the most important principle of success is carefully listening to the customer.  Too often, we appear polite in listening but in our heads we’re building a retort that we blurt out at the first opportunity.
Pareto’s Principle is further refined and varies some each decade but on average settles in historically.  That is 10% own and produce 90% of the wealth.  5% own 95% and 1% own 96%(and on average 99%) of the income and wealth.  Governments that redistribute that wealth fail abysmally.  Within a few short years, it settles back.
The earth was declared flat by nearly everyone, even official Church dictates.  One man represented the 1% factor and seeing the earth’s shadow on the moon, said the earth was round nearly 300 years before the Church admitted, and he knew it.  His name was Ferdinand Magellan and it’s no wonder that his first name means “vision, journey, daring and brave.”  Magellan sailed around the world to show what he knew and became one of history’s most famous explorers.  I’m surprised he wasn’t a woman  named Fernanda.
Can you imagine what it would be like to be the leader of the team to first travel around the world?   In today’s fantasmagoria of Mobile Apps, can you imagine what it would be like to be the leader of the team that developed and installed the first Mobile App in the world?
Just like Magellan being in the 1%, his namesake, Magellan Holdings, LLC also cuts a wide swath in that 1% of excellence.  From augmented reality to video streaming and all ramifications of analytics, Magellan stands out and one principle they also excel at is listening to the customer.
The customers have wanted end-to-end mobile app creation and support with hosting.  Magellan responded with their superior “M2” elastic cloud.  They have become the crème de la crème in Mobile Back-end as a Service, (MBaaS).
It’s no wonder Magellan has so many small business women as clients…cream always rises to the top!  If you want to stand out from your competition, talk to Magellan.  They listen.  www.magellanllc.com –magnificent.

X

Mobile Applications – sink or swim?

2014 is bolting at us with unprecedented momentum and enlightenment.  Pew Research suggests 59% of Americans have smartphones of one vintage or another with that number incrementally increasing every second.  “That means there is a huge market here, Martha!” 

Marketers see the screeching blur, scratch their heads then scurry at break-neck speed to deliver dazzling new concepts, sizzling methods and 4Billion new ways to capture those customers. During this Tasmanian frenzy a moral raises its head as if it were never seen before, and asks:  What does the consumer want?  The visionary Steve Jobs said “…consumers don’t know what they want. If you listen to them and then build it, you’re too late as now they want something else.”  Steve Jobs and Apple opened our eyes to futuristic dreams and then handed those dreams to us. No wonder Apple has dominated the world with fanatic iPhone and iPad devotees’ dreams.

Most folks now know they can talk to grandpa just like a phone and see him at the same time. However, statistics confirm 36.1537% of that time all folks see is grandpa’s earwax and hairs.  The huge Korean firm, Samsung, did things a bit differently.  As they watched the trends in the market they asked the consumers what they would like to have as features in their smartphones.  They filtered out briskly wonderful ideas like exercise for me, study for me and so on, and kept the salient ones.  The result is today Samsung Android has about 52% of the smartphone market in the US and Apple has about 40%.  (Samsung commands 70% of the global market.)  Samsung is the top selling brand in the world.  Why?  Because it is built on Apple’s back and designed with the consumer needs.

This year necessity and opportunity are whip-storming their way into our lives.  Some will sink but those that can do exceptionally well are the folks who realize that listening to the customer is all-important.  As Samsung has shown, the changing needs and perceptions of consumers drive the features in mobile technology.  Magellan Holdings, LLC (“www.magellanllc.com) has an all-encompassing passion to increase customer productivity with mobile apps as well as custom software.  You, the customer, know what you want and with the team at Magellanllc.com eyes and minds are blasted open all around…called synergy.  If you know the folks at Magellan then you know their expertise in creating literally whatever you want/need and know why their customer service is next to none.

The executives of Magellan undertook a study over 14 years ago that concluded:  “A customer who buys an inferior product from a company with superior customer service is twice as likely to continue ‘brand loyalty’ as opposed to those who purchase a superior product with inferior customer service.”…and it is always Magellan’s goal to be superior at both.

With major corporations still struggling to come up with a mobile strategy, Small Business is in dire need of effective and up-to-date mobile apps to drive everything imaginable, that is if they don’t want to sink.  Approximately 28 million Small Businesses in the US employ over 50% of the entire work force and create over 65% of the new jobs.  That volume explains the sheer magnitude of mobile apps that are popping up all over the place.

With this ever-increasing speed driving the smartphone market a company’s digital mobile strategy for their future will need the careful ability to choose and communicate the design for the right app and the right company that provides exceptional service and insight to understand the company’s unique needs. What do you need…what do I need? This market is storming at us and the survivors will be those that understand that every consumer is exceptional and unique.  Fact.

It’s no coincidence that the executives at Magellan Holdings are revolutionaries in the cellular market during the 90’s and early 2000’s, with numerous patents to their credit such as “over the air programming” and the pre-paid debit phone that is so popular as “burner” phones.  They were the first to put a third party application in a cellular phone that wasn’t one of the manufacturers’.  Particularly note that last sentence, Yes, it’s true; they were the first.

While Samsung continues to storm the smartphone market it is reassuring to realize the depth and speed with which Magellan works with individuals and businesses.  Their depth, being the first and always listening to the customer and their flawless speed are testaments to their stability at being just ahead of the market.  With that, they know that you, the customer, is all that really matters!